Pro tip: We want to fix your problem straight away, so please forward your order number when you first contact us! Check below what kind of help you’d like from us.

I’ve just paid for a purchase – what next?

Your order confirmation sums up the units you have ordered and is emailed to you within minutes. Within one working day you’ll receive your shipment confirmation including courier details and tracking number (when applicable).

Where do you ship from?

Our warehouses are located across the US, EU and in the UK. We always use the fulfillment centre which offers the fastest possible service to your delivery address, mostly domestic if you’re a US, UK or French customer.

I wasn’t in when delivery was attempted?

If delivery attempts fail twice, you’ll receive a notice via email to collect in person at the nearest depot. If you don’t collect, your delivery is returned to us. Please be mindful of the resources involved in doorstep delivery attempts. It’s helpful to monitor email updates from the courier to avoid unnecessary trips for yourself or for the courier driver.

I’m ordering for delivery in another country – will there be surcharges?

All orders are shipped with your local import taxes and duties paid. The total price on your invoice/receipt is the final cost to you. Should there be any handling errors by customs or the courier before or after your doorstep delivery, please contact sales@team-magnus.co.uk and we’ll rectify immediately.

I need more info!

We get back to you fast via email! The more info you email us – order ID, screenshots, photos – the quicker we resolve your query: sales@team-magnus.co.uk